Questions & Answers

Orders are hand-packed and dispatched from our Plymouth workshop within 1-2 working days. You'll get tracking by email as soon as your parcel leaves us, and shipping is free when you spend £50 or more.

It happens! Email us straight away at help@devonwick.com with the correct address (just once — sending more than one email pushes you to the back of the queue). Orders leave us quickly, so we can't always catch it in time. If a parcel is delivered to the address that was entered, it's up to you to collect it, and we're unable to refund or replace for an incorrect address — including missing house numbers or a misspelt postcode.

Royal Mail Tracked 48 is £3.49 and Tracked 24 is £4.49. Delivery is free when you spend £50 or more.

Every candle and wax melt is hand-poured in Plymouth using natural soy wax. Everything we make is vegan friendly and never tested on animals.

Our melts are loaded with the maximum fragrance our soy wax can safely carry, so a single melt will scent an average sized room for hours.

Every Devon Wick snap bar and wax melt. Simply break off a cube, place it on the dish and switch on — one or two cubes is plenty for most rooms.

Add any eight Snap Bars, Carpet Fresheners or Mini Room Mists to your basket and the £24 price is applied automatically at checkout — no code needed. Candles and reed diffusers are any three for £35, and room mists are any three for £30.

Yes. If something is not right, get in touch within 30 days of delivery at help@devonwick.com and we will put it right.