Delivery & Returns

Incorrect address
We know it happens, but if you see that you have put in the wrong address or missed something out, give us an email straight away at help@devonwick.com ( no need to send more than one as it will push you to the back of the queue) please make sure to send the correct address with this email. Sadly orders leave so quickly we might not be able to do this nor have you noticed it is misspelt. This complies with chasing up orders also. We will have to wait for the order to be put down as incomplete and come back to the warehouse, we might also ask for delivery to be paid again if applicable. However, if the order gets delivered to the address you put in, it is up to you to go and collect it or arrange for it to be delivered to you. We can not offer a refund or replacements for an incorrect address, this includes forgetting house numbers and streets, Misspelling one or all of the postcodes.

We send orders via either Royal Mail, DPD or UPS.
Standard delivery is approximately 2-3 working days. This isn't guaranteed and can take longer due to COVID delays within Royal Mail & Courier Networks.
Expedited delivery is usually next day if ordered before 10AM.

For Same Day Dispatch, please order before 1PM. During peak periods such as the run up to Christmas and Monday's we can't guarantee orders placed before 1PM will leave same day.

Standard Delivery (UK Royal Mail 24) - £3.49
We offer free delivery for orders over £30

Standard Delivery usually within 1-3 working days within England, Wales or Scotland, from date of dispatch. This isn't guaranteed and around Christmas and with COVID it can take longer than this.

Expedited Delivery (UK) - £4.49
Expedited delivery within England, Wales or Scotland delivered within 1-2 days - Order must be completed by 1pm Monday to Friday for delivery aim for the next working day.

International Delivery - £16
International Shipping within Europe should be delivered within 3-5 working days, outside of Europe is 5-7 working days.

RETURNS
We want you to be happy with our products and feel comfortable with your purchase.

Products purchased from www.devonwick.com
We will gladly accept your return (for any reason) of products purchased directly from us at www.devonwick.com

All we ask is that you:

First email us within 30 days of delivery at help@devonwick.com with your name, order number and reason for your return.

Return the product to us in the exact condition you received it, unused.
If the return is due to an error on our part (i.e. we accidentally shipped something other than the product that appears in your order confirmation), let us know and we will make it right as quickly as possible.

If the return is due to anything other than our error, you are responsible for the cost of shipping the product back to us. We cannot supply return shipping labels. We also strongly suggest that you ship via Royal Mail with a tracking number as we cannot be responsible for packages lost in transit back to us. A re-stocking fee may be applicable.

Once we receive the return and confirm the product meets the above criteria we will issue a refund for the amount of your purchase.