This was my first visit and order to Devon Wick Candle Co. I heard about them after receiving a gift from a friend. I checked out the website and put an order in the same day! As I was new to the site it wasn't clear to me until after I placed my order that each melter came with 2 free snap bars so I contacted the company and asked if they would be kind enough to add it to my order - they did - with no quarrels at all. They relied to me quickly and showed kindness and empathy, I was really pleased and grateful. Will definitely consider again for other gift ideas. The dragonfly tealight melter I purchased is lovely and I am delighted with the smells from the snap bars that I have ordered.